Help

HELP (FAQ)

In this section you’ll find all the FAQ, and videos you will need for OneTrade!

Brokerage

Yes we do.

E-mail us at brokerage@onetrade.com if you wish to open a corporate account.

OneTrade’s business model is 100% STP/DMA focussed, meaning The company does not take any risk. All trades are passed directly into the market and Onetrade earns its revenue from charging commission on the volume of trades executed.

We choose to operate exclusively as an intermediary between our clients and Tier1 Liquidity Providers (bank, non-bank, MTF and ECNs) and Exchanges.

We are regulated by the Financial Conduct Authority (FCA) in the United Kingdom, under Reference Number 537787.

This allows us to provide our clients with one of the highest levels of consumer protection and standards of service.

Our goal is to preserve our clients’ interests at all times by offering zero conflict of interest, full execution transparency, full post-trade transparency and trading anonymity.

No, it´s not possible.

Only real account track-records are eligible for investors.

MT4 accounts linked via investor-password are eligible – this allows us to verify track-record integrity.

Migration can be completed once you’ve created your live OneTrade account, but before you place any trade on it:

  • visit “www.fxstat.com” to link an existing MT4 strategy (from other broker) you want to migrate to OneTrade
  • when you have logged-in to FxStat website, Provide the connection details of the REAL strategy you want to migrate. please follow the steps here
  • when your performance page is populated, please contact us support@onetrade.com
  • we will link your populated performance page to new MT4 trading account you have at OneTrade.

MT4, MT4 mobile, MT4 iOS, MT4 Android, MT4 webtrader and FIX API

Yes. Your money is held in client segregated accounts with Barclays PLC (UK).

Funds in a segregated account are NOT mixed with our company funds, which insures you in the hypothetical event of FxStat´s insolvency. All transactions are communicated using Secure Socket Layer technology, ensuring that information is safe, and  monitored per the FCA´s CASS regime, which requires us to reconcile outstanding balances daily and report any discrepancy.

Further, your fund with OneTrade (FxStat company) qualifies under the Financial Services Compensation Scheme, which currently protects you from insolvency of the broker with a compensation of up to GBP 50,000 per person and broker and from insolvency of the bank with a compensation of up to GBP 75,000 per person and bank.



Account Opening

Fill in our online application form, which should take no more than 5 minutes to do.

We will then have to do assessment of your circumstances to make sure that trading risky and complex financial products is suitable and appropriate for you.

Under FCA regulatory requirements we will need to do a check of your identity.

Once we have verified your ID, your account will be opened and we´ll wait for your initial deposit!

There will be no checks for a demo account. Just fill out our online form and you are ready to go!

The verification of your trading account is required so we can serve you better and comply with financial service regulations.

Your information is always kept confidential and is only used for compliance purposes. For more information please see our Data Protection and Privacy Policy.

For many countries we can do electronic verification checks, so you do not need to send in any documents. In the event that we cannot verify your account electronically we will require the following documents to complete verification:

  1. Government issued ID, for example Passport or driving licence
  2. Utility Bill (address proof – not older than 3 month), for example a gas or electricity bill.

Yes, we offer a range of account currency options including GBP, USD and EUR. Select your preferred base currency when you open your account. You will now deposit and withdraw funds in this currency, and your running account valuation will be calculated in this currency.

CFD positions will be made in the currency of the underlying market. For example, positions on UK shares will be made in sterling, while positions on US shares will be made in US dollars. When you close a CFD position your realised profit or loss will be immediately converted into the base currency of your account.

In order to close your account you must close out all open positions and settle any outstanding balance.

Then contact our client services department to complete the process



Deposit & Withdrawal

Deposits can be made through bank wire from an account held by the same person as the OneTrade account.

Deposits can be made also by Skrill / credit / debit card up to 5000 EUR / USD / GBP per account holder per day. Due to the limitation on deposits by card, those should be only used for urgent deposits.

Withdrawals will be processed using the method that was used for the deposit. Card deposits can only be withdrawn to the same card and only up to the amount deposited by card and within 30 days of deposit. Bank transfer deposits as well as profits earned at OneTrade can be withdrawn to a bank account in the name of the account holder.


Please note:

You can deposit funds directly into our bank account by making a bank transfer from a bank account in your name. Please ensure you use your full name and OneTrade account number as a reference. Due to money laundering regulations, we cannot accept cash deposited into our bank account. Any funds credited in this way will not be added to your account and could result in significant delays on any refund.

Some international transfers will incur a fee charged by your bank or ours. Any charges will come out of the amount that you transfer and therefore we will only credit your trading account with the funds that we receive. We cannot be held accountable for any bank charges.

The minimum account opening amount is 100 EUR/USD/GBP on the first deposit.

No minimum applies to successive deposits or withdrawals.



Social Trading

We always encourage communication between members of our community www.fxstat.com . You can reach out to any trader in the community by commenting or opening a discussion on their profile page. However, please keep in mind OneTrade does not take any responsibility for the opinons or recommendations of other members of our trading community, neither should it be assumed that they have any affiliation with OneTrade unless explicitly stated.

Typically in less than 100ms from the instant the trader you copied executes their own trades. The Social Trader has been built from the ground up, so you should not experience any latency whatsoever.

Yes. Assuming you have the funds in your account, you can copy as many traders (what we call signal providers) as you like!

We give you complete control over how much of your funds you want to allocate towards copying a trader. You can even filter to copy traders by market, by time of day and even take opposite trades to the person you are copying!

We offer a number of pricing models to suit you. If you trade through us then we do not charge you anything. If you use our Social trader through one of our partner brokers then then we take a small part of the spread of the market you trade. If you want to use our social trader on a broker that we do not currently support, then please get in touch to discuss further



Swaps & Margin

The fees will be charged at 22:00 London time (BST time). The fees will be charged for any position open at this time.

For Forex trading you may be debited or credited for any positions left open in to the next trading day. The amount you pay or receive is based on the interest rate differential between the currencies being traded. This operation is called a “swap” charge. Swap charges are automatically converted in to the currency of the client’s trading account in the MT4 trading terminal.

For non-FX cash markets an overnight financing charge is applied on a daily basis to reflect the interest cost of holding your position.

While it is normal for equity and index long positions to incur a debit and for short positions to receive a credit when overnight financing is applied, there are times when you may be debited for a short position, for example when interest rates are very low.

Risk warning: Trading leveraged or "geared" products on margin carries a high level of risk and may not be suitable for all investors. The high degree of leverage can work against you as well as for you so before deciding to invest in Forex or CFDs you should consider your investment objectives, expertise and risk appetite. You may lose more than your initial deposit and could be required to deposit additional funds. You should not invest money that you cannot afford to lose and should appraise yourself of all the risks associated with Forex and CFD trading and seek advice from an independent financial advisor if you have any questions.
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Risk warning: Trading leveraged or "geared" products on margin carries a high level of risk and may not be suitable for all investors. The high degree of leverage can work against you as well as for you so before deciding to invest in Forex or CFDs you should consider your investment objectives, expertise and risk appetite. You may lose more than your initial deposit and could be required to deposit additional funds. You should not invest money that you cannot afford to lose and should appraise yourself of all the risks associated with Forex and CFD trading and seek advice from an independent financial advisor if you have any questions.

OneTrade is a trading name of FxStat Ltd and is authorised and regulated by the Financial Conduct Authority in the United Kingdom under FCA Firm Reference Number 537787. FxStat is a company registered in England and Wales under registered number: 07212997.

Disclaimer: The information on this site is not directed at residents of the United States and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

Apple, the Apple logo, iPod, iPad, iPod touch, and iTunes are trademarks of Apple, registered in the US and other countries. iPhone is a trademark of Apple. App Store is a service mark of Apple Inc. Android is a trademark of Google, registered in the US and other countries.

Please also make sure to read all the risk disclosure notice page here.